Policies

General Return Policy

Please note: On occasion, minor upgrades may be made to products sold on Podiumbed.ca that may or may not enhance the product’s performance or advertised benefits. Such upgrades may cause minor differences between the delivered product and the advertised product, but such differences are not considered a valid reason for return.

• Podium adjustable beds can be returned within 3 days of delivery in their original, unopened packaging.
• Returns are subject to return shipping fees, which must be organized by GoodMorning.com. Refunds will have shipping fees subtracted from total refund amount.
• Podium adjustable beds that are opened, used, and/or out of their original packaging cannot be returned.
• Returns must be coordinated with the Podium customer service team before initiating the return process and a confirmation by our customer service team must be obtained before returning your product.

Order Cancellations 

• Podium processes orders for shipping within 4-6 hours of the purchase during weekdays, and on the first business day after a weekend. To cancel your order, contact us within 4-6 hours to have the best chance of stopping your order before it ships. We strive to ship orders as quickly as possible, but cannot guarantee order cancellation before shipment.
• If you change your mind while your order is in transit, contact us, refuse delivery, and request that the item be “returned to sender.”
• Refunds will be issued as described in the General Return Policy.

Refunds

• Refunds are issued within two business days after the returning product has been received. Refunds are applied to the credit card or PayPal account used for the original purchase. Refunds can take up to 14 business days to be reflected on your financial records.
• GoodMorning.com will not reimburse third-party shipping expenses organized by the customer.
• Refunds will be issued as described in the General Return Policy.